Refund & Cancellation Policy
Thank you for choosing farmerid.online. We strive to provide excellent digital registry and physical printing card services for farmers across India. Please read our refund and cancellation rules carefully before initiating payments.
1. Digital Card Downloads
Once a digital smart Farmer ID card is successfully generated, compiled, and rendered from the official registry query, no refunds or cancellations can be processed. This is because the service is executed and delivered instantly to your device for download.
2. Physical PVC Card Orders
- Cancellation: You may cancel a physical PVC card order within 2 hours of placing the order by submitting a request to our support helpline. Once the card has been sent to print or is packaged/shipped, the order cannot be cancelled.
- Damaged or Incorrect Printing: If the physical PVC card delivered to you is damaged during transit or contains printing errors not matching the generated registry data, we will print and dispatch a replacement card completely free of charge. Please report the issue within 48 hours of delivery along with photograph evidence.
3. Wallet Top-ups and Double Debits
- Double Debits: In case of transaction failure where the money is debited from your bank account but not credited to your Portal wallet, the bank generally auto-refunds the amount within 2-3 working days.
- Manual Reversal: If you submit a manual payment reference (UTR) that is accidentally approved twice or needs a reversal, administrators can correct the balance. For approved double-payments or manual refund requests, once approved, the amount will be refunded directly to your original source payment method (bank account, credit/debit card, UPI) within 5 to 7 working days.
4. Refund Timeframe
For all approved refunds, processing is completed through our payment gateway aggregator (Razorpay) and credited back to the original funding account. The refund typically reflects in your statement within 5 to 7 working days, subject to standard bank clearance cycles.
5. Contact Us
If you experience transaction failures or wish to request support, reach out to our team:
- Support Email: support@farmerid.online
- Helpline Number: +91 7756059847
- WhatsApp Chat Support: Chat on WhatsApp